CMP1
(Conflict Management Programme Level 1)
The core elements of the Conflict Management Programme have been designed to allow participants to recognise pre-incident indicators and anomalies in human behaviour and/or their immediate environment.
Our bespoke training programmes are currently taught to many government agencies, public and private sectors, and County Councils nationwide. All CMP’s have been assessed and accredited to comply with legal parameters with the safety of staff of paramount importance.
All of our clients have specific needs and requirements. The bespoke modules have been designed with information garnered from members of staff and management. The utility of this information precipitates holistic training of the highest standard.
The course is designed for those working in:
Healthcare
Security
Close Protection
Education
HR Departments
Law Enforcement
Emergency Services
Prison Service
Course Content
Kinesics
A comprehensive study of the way in which certain body movements and gestures serve as a form of non-verbal communication.
Haptics
Haptics relates to the sense of touch. For the caregiver the transference of energy and intention is of vital importance to maintain the highest standard of care.
Proxemics
Proxemics refers to the study and our awareness of how space and distance influence communication.
Self-management
Understanding your ability to manage behaviours, thoughts, and emotions in a conscious and productive way.
Self-control
The ability to keep your disruptive emotions and impulses in check, to maintain your effectiveness under stressful or even hostile conditions.
Ego awareness
The overarching principle for optimal outcomes in conflict management is ego awareness of the self.
Physical Intervention and Breakaway Techniques
This course includes scenario training addressing a continuum of potentially problematic situations. These scenarios are imperative to trigger the limbic system via the amygdala. This allows first-hand experience of how we will (actually) react.
This accredited training is currently provided to all Dublin Fire Brigade Firefighters and Paramedics and is designed to meet the Pre-Hospital Emergency Care Council’s Education and Training Objectives.
For more information email info@dollace.com
